Refund policy

We have a NO refunds policy, which means we do not accept returns on any products. Please be aware that in transit product may melt due to temperatures rising in various locations. If product has melted just allow it to cool and harden and continue to use like normal. If product has melted it may appear half full due to many of our products being whipped, one way to bring back its fluffiness is to whip it up with a hand mixer or stand mixer. If there is a different issue with the product that you received you can contact us at jewelsessent@gmail.com.  

You can always contact us for any questions at jewelsessent@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make sure to rectify it!

Refunds 

 If approved for a refund due to damages or a significant issue, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your refund, please contact us at jewelsessent@gmail.com.